B2B Cleaning ("the Company", "we", "our", or “us”) is committed to protecting your privacy and handling your personal information with transparency, care, and responsibility.
This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, book our services, contact us, or otherwise interact with B2B Cleaning.
By using our website or services, you agree to the terms outlined in this Privacy Policy.
We may collect personal information that you voluntarily provide to us, including but not limited to:
When you visit our website, we may automatically collect:
We use your personal information for legitimate business purposes, including:
We only collect information that is necessary for these purposes.
We do not store full debit or credit card information on our systems.
Payments made online are processed through secure third-party payment providers such as Stripe or other approved processors.
These providers operate under their own privacy and security policies.
We encourage users to review their policies separately.
We do not sell, rent, or trade your personal information to third parties.
We may share your information only where necessary with:
All third parties are expected to handle your information securely and lawfully.
Our website may use cookies and similar tracking technologies to improve user experience and website functionality.
Cookies help us to
You may disable cookies through your browser settings, although some website features may not function properly.
We retain personal information only for as long as necessary to:
When information is no longer required, it will be securely deleted or anonymised.
We take reasonable technical and organisational measures to protect your information from:
While we strive to protect your data, no online system can guarantee absolute security.
Users are encouraged to protect their own devices and login credentials.
Depending on your location and applicable laws, you may have rights regarding your personal information, including:
To exercise these rights, please contact us using the details below.
We may occasionally send service-related updates, offers, promotions, or business announcements.
You may opt out of marketing communications at any time by:
Important service notifications may still be sent where necessary for active bookings.
Our website may contain links to third-party websites such as payment processors, booking platforms, or partner services.
We are not responsible for the privacy practices or content of external websites.
Users should review third-party privacy policies separately.
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take appropriate steps to remove it.
Where necessary, your information may be processed outside your local jurisdiction by trusted service providers.
We take reasonable steps to ensure appropriate safeguards are in place for international data transfers.
We reserve the right to update this privacy policy at any time to reflect the following:
Updated versions will be posted on our website with the revised effective date.
Continued use of our services after updates indicates acceptance of the revised policy.
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
B2B Cleaning
Customer Support Team
Email: cleaningenquiry@b2bcleaning.co.uk
Phone: 0743 841 0890
Business Address: 42 Abbey Street, Carlisle, Cumbria, CA3 8TX
Website: www.b2bcleaning.co.uk
By using our website, booking our services, or providing your information to us, you confirm that you have read, understood, and agreed to this Privacy Policy.
Thank you for trusting B2B Cleaning.Terms and Conditions – B2B Cleaning
Welcome to B2B Cleaning. These Terms and Conditions govern your use of our website and services. By booking any of our cleaning services, accessing our website, or communicating with us for service requests, you agree to be bound by these Terms and Conditions.
B2B Cleaning provides residential, commercial, and specialist cleaning services, including but not limited to standard cleaning, deep cleaning, office cleaning, carpet cleaning, and lawn mowing.
Please read these Terms carefully before using our services.
Throughout these Terms and Conditions:
“Company”, “We”, “Us”, and “Our” refer to B2B Cleaning.
“Client”, “Customer”, and “You” refer to any individual, household, landlord, tenant, property manager, or business requesting or using our services.
“Services” refers to all cleaning and related maintenance services offered by B2BCleaning.
“Property” refers to the home, office, apartment, building, or location where services are to be carried out.
“Website” refers to our official website and all associated booking platforms.
We provide professional cleaning and maintenance services, including but not limited to:
Service availability may vary depending on location, scheduling, and staff availability.
We reserve the right to refuse service where conditions are unsafe, inaccessible, unlawful, or beyond the scope of our standard operations.
All bookings must be made through our website, phone, email, or approved communication channels.
A booking is only confirmed after:
We reserve the right to reschedule appointments due to:
We will always make reasonable efforts to notify clients in advance.
Prices may be fixed, estimated, or hourly depending on the nature of the service.
Quotes provided based on property size, condition, and client description are estimates only and may be adjusted upon inspection if:
All prices are subject to change without prior notice, but confirmed bookings will retain the agreed pricing unless service conditions materially differ.
Payment may be required:
Accepted payment methods may include:
Late payments may incur administrative charges and service suspension.
For recurring clients, failure to maintain timely payment may result in cancellation of ongoing services.
Clients must provide at least 24 hours’ notice for cancellations or rescheduling.
Failure to provide adequate notice may result in:
If our cleaning team arrives and cannot access the property, a call-out fee may apply.
Repeated cancellations may result in refusal of future bookings.
Clients must ensure safe and timely access to the property at the scheduled appointment time.
This includes:
We are not responsible for delays caused by lack of access.
Additional waiting time may be chargeable.
Clients must:
Failure to disclose relevant information may limit our liability.
Customer satisfaction is important to us.
If you are dissatisfied with a service provided, you must notify us within 24 hours of service completion.
Where appropriate, we may offer:
Refunds are not automatically guaranteed and are assessed on a case-by-case basis.
No claims will be considered after the notification period has expired.
While we take every reasonable precaution, accidental damage may occasionally occur.
Any claims for damage must be reported within 24 hours of service completion with supporting evidence where possible.
We are not liable for:
Our liability shall be limited to the cost of the service provided or repair/replacement where appropriate and reasonably verified.
We reserve the right to refuse or stop service where:
Examples include:
Specialist hazardous cleaning is not included unless specifically agreed.
Unless otherwise agreed, we may use our own professional-grade cleaning products and equipment.
Clients must notify us in advance of the following:
We are not responsible for reactions or outcomes where such information was not disclosed before service.
Recurring bookings (weekly, bi-weekly, monthly) may be subject to separate service agreements.
Recurring clients may receive:
Missed recurring appointments without notice may affect future scheduling and pricing.
Business clients may be subject to separate service-level agreements.
These may include:
Commercial clients remain responsible for ensuring lawful access and workplace safety.
Users of our website agree not to:
We reserve the right to restrict access where misuse is detected.
All website content, including text, logos, service descriptions, branding, graphics, and design elements, remains the property of Fhem Homes Cleaning unless otherwise stated.
Unauthorised reproduction, copying, or commercial use is prohibited.
We collect and process customer information only for legitimate business purposes, including:
We do not sell personal data to third parties.
Further details are outlined in our Privacy Policy.
We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including:
In such cases, services may be delayed, suspended, or rescheduled.
Complaints should be submitted promptly through our official contact channels.
We aim to investigate and respond fairly and reasonably within a reasonable timeframe.
Abusive, threatening, or fraudulent complaints may result in service refusal.
We reserve the right to update these Terms and Conditions at any time.
Updated terms will become effective immediately upon publication on our website.
Continued use of our services constitutes acceptance of revised terms.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the country and region where Fhem Homes Cleaning operates.
Any disputes arising from these Terms shall be subject to the jurisdiction of the appropriate courts.
For questions regarding these Terms and Conditions, bookings, or complaints, please contact:
B2B Cleaning
Customer Support Team
Email: cleaningenquiry@b2bcleaning.co.uk
Phone: 0161 798 2235
Business Address: 42 Abbey Street, Carlisle, Cumbria, CA3 8TX Website: www.b2bcleaning.co.uk
By booking our services or using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Thank you for choosing B2B Cleaning.